A personalised customer experience, the key industry trends in which customer processing, security and operations are coming together. From airports and airlines to hotels and tour operators, all sector stakeholders are challenged to share information and apply innovative technologies to deliver and integrate and seamless experience while safeguarding security.
As service providers are becoming more and more integrated, technology plays a vital role in providing the required level of control and security in dealing with an increasing complexity.
But is improved security not contradictory to a seamless customer experience?
Well, this used to be the case in traditional methods, but biometric technology now offers both benefits.